At joyabazi, your data is treated like a trust. In this privacy policy, we clearly state what we collect, why we collect it, and how we keep it safe.
By using joyabazi, you agree to this Privacy Policy Acknowledged. We never sell your data or share it with third parties without your consent.
Joyabazi ("we", "us", "our") treats the protection of your personal information as our highest priority. This Privacy Policy applies to our website, mobile app, and all digital services we offer.
Whether you register on joyabazi, place a bet, or simply browse — we collect certain information in each case. This policy explains clearly how that information is handled.
This Privacy Policy is part of our Terms & Conditions an integral part. By using the platform, you agree to be bound by both documents.
This policy is specifically prepared for users in Bangladesh. Different laws may apply to international users.
Joyabazi only collects the information needed to operate the platform and improve your experience. We do not collect data beyond what is necessary.
Information you provide during registration and account setup:
| Data type | Why It's Collected | Required? |
|---|---|---|
| Full Name | Account identity & KYC verification | Yes |
| Mobile number | Communication & Payment Verification | Yes |
| Date of Birth | Age Verification (18+) | Yes |
| National ID number | KYC & Identity Verification | Where applicable |
| Payment Information | Transaction Processing | Yes |
| Address | Enhanced KYC verification | Where applicable |
When you use the platform, certain information is collected automatically:
We do not store your payment card numbers or mobile banking PINs on our servers. All payment information is processed through an encrypted gateway.
Joyabazi uses collected data only for defined purposes. We never use your information for anything beyond what is necessary.
We never sell your data to advertisers or third parties. That's our promise.
Joyabazi may share data with third parties on a limited, need-only basis. In every such case, we ensure that the third party upholds the same standard of privacy practices.
In the event of a merger or acquisition, joyabazi will notify users in advance and maintain the same privacy standards.
Joyabazi uses industry-leading technology to protect your data. Our security operates across multiple layers.
No system is 100% secure. Keep your password strong and never share it with anyone. If you notice any suspicious activity, contact us immediately.
Joyabazi uses cookies to make the platform more convenient and secure. Cookies are small text files stored in your browser.
Most browsers allow you to manage cookie preferences. Please note that disabling essential cookies may affect how joyabazi functions.
Joyabazi believes you should have full control over your own data. We therefore provide you with the following rights:
You can request to see what personal information we hold about you at any time.
You can request corrections to any inaccurate or outdated information.
You can request deletion of your data after account closure (subject to legal obligations).
You can request to download your data in a machine-readable format.
You can request that your data be used only for specific purposes.
You can opt out of promotional messages and notifications at any time.
To exercise these rights, contact our support support@joyabazi.app Reach us by email. We'll respond within 30 days.
Joyabazi strictly does not provide services to anyone under the age of 18. We never knowingly collect personal information from minors.
If a minor is found to have accidentally created an account, we will immediately close that account and delete all associated data upon detection.
If you believe a minor in your household is using joyabazi, please contact us immediately. We will take swift action.
Joyabazi integrates certain third-party services to enhance the platform. These services operate under their own privacy policies.
Joyabazi requires all third parties to be contractually bound to uphold our privacy standards. However, we are not directly responsible for the individual policies of those third parties.
Joyabazi does not retain data longer than necessary. Retention periods depend on the type of information and applicable legal requirements.
| Data type | Retention period |
|---|---|
| Account Information | 5 years after account closure |
| Transaction records | 7 years for legal requirements |
| KYC documents | 5 years after account closure |
| Betting history | For the duration the account is active + 2 years |
| Log Files | 18 months |
| Marketing Preferences | Until consent is withdrawn |
Once the retention period expires, data is permanently deleted or anonymized so that individuals can no longer be identified.
For legal reasons (such as a court order or investigation), certain data may need to be retained beyond the periods stated above.
Joyabazi may update this Privacy Policy as needed. Any changes will be reflected in the "Last Updated" date at the top of the page.
For significant changes, we will notify you in advance via SMS to your registered mobile number or through an in-app notification. Continued use of the platform after any changes will be considered acceptance of the updated policy.
Revisit this page occasionally to stay up to date. Minor changes will be reflected here without separate notification.
For any questions, requests, or complaints regarding our privacy policy, please get in touch with us:
We aim to respond to all data-related requests within 30 business days. Complex cases may take a little longer, but every request is treated with the same level of care.
We don't just make promises — we deliver on them.
Now that you know our privacy policy, go ahead and register with joyabazi with complete confidence. Your data will always be protected.